Privacy Policy

About Dremart

Dremart Online Services operates under the trade name “Dremart”. We are an India-based e-commerce platform offering online retail shopping and related services through our website and official mobile application (“DreMart App”).

Information We Collect

• Account Data: name, phone number, email address, shipping/billing address.
• Order & Transaction Data: product details, order IDs, and payment references.
• Payment Data: limited details processed securely through PayU (payu.in). We do not store full card numbers, CVV, or UPI PINs on our servers.
• Device & App Data: IP address, device type, Android version, app activity, crash logs.
• Cookies & Tracking Data: stored preferences, analytics identifiers, advertising cookies, session tokens.

How We Use Your Information

• To register your account and process your orders.
• To handle payments securely via PayU.
• To provide customer support and respond to requests.
• To send order confirmations, invoices, and delivery updates.
• To improve our app, website performance, and user experience.
• To detect and prevent fraud or misuse of services.
• To comply with applicable laws and regulations.

Online Payments via PayU

Payments made through our platform are securely processed by PayU India (payu.in). When you make a payment, certain transaction data is securely transmitted to PayU to authorize and complete the transaction. Dremart does not store or have access to your full credit/debit card details, CVV, or banking credentials. PayU may process your data in accordance with its privacy policy, available at payu.in/privacy-policy.

Seller & Vendor Information

If you create a seller account on Dremart, we may collect and store additional business-related information including:

• Business or seller name
• GST details and business state
• Product information and uploaded images
• Seller payout and order-related information
• Seller account activity and admin login records

This information is used for seller account management, product approvals, fraud prevention, payout processing, customer support, and platform security.

Data Sharing & Disclosure

We do not sell or rent your personal information. We may share information with:

• Payment gateway providers (PayU) for secure payment processing.
• Delivery partners and logistics companies for order fulfillment.
• IT, cloud hosting, and analytics partners for service optimization.
• Law enforcement or authorities, when legally required.

Mobile App Permissions

The Dremart app may request limited permissions such as:

• Storage: to cache images and improve performance.
• Camera / Photos (optional): if you upload product images or profile photos.
• Location (optional): for delivery address autofill and nearby offers.
• Notifications: for order updates and offers (you may disable this in device settings).

All permissions are used solely for providing app functionality and are not shared with third parties for advertising without consent.

Advertising & Analytics

Dremart may display advertisements from third-party advertising partners such as Google AdSense. These advertising providers may use cookies, device identifiers, or similar technologies to show personalized or non-personalized advertisements based on your activity and preferences.

Third-party vendors, including Google, may use cookies to serve ads based on a user’s prior visits to this website or other websites.

Users may manage ad personalization settings through their Google Ads Settings or browser settings.

Data Security

We use SSL encryption, secure hosting, and limited data access to safeguard your information. While we take reasonable measures, no method of transmission or storage is completely secure.

Data Retention

Your data is retained as long as necessary to fulfill your orders, comply with legal requirements, or resolve disputes.

Your Rights

• Access or correct your personal data.
• Request deletion of your account or personal data.
• Withdraw consent for non-essential data usage.
• Opt out of marketing emails or notifications.

To exercise these rights, contact us using the details below.

Children’s Privacy

Dremart’s services are intended for individuals aged 13 and above. We do not knowingly collect data from children.

Policy Updates

We may update this Privacy Policy from time to time to reflect new features or legal requirements. The revised version will be posted here with a new “Last updated” date.

Google Play Policy Compliance

Dremart operates as an e-commerce platform offering physical goods and business tools. All online payments are processed securely through PayU on our official website www.dremart.com. We do not offer digital goods, in-app purchases, or subscriptions within the Dremart mobile application.

Any paid business plans or services are billed externally through our website to ensure compliance with Google Play’s Payments Policy .

Contact Us

If you have questions, feedback, or privacy-related concerns, please reach out to us:

Dremart Online Services d/b/a Dremart
Email: info@dremart.com
Website: www.dremart.com