Return & Refund Policy

Scope of This Policy

This policy applies only to a product, service, subscription, or digital item that shows return, cancellation, replacement, or refund eligibility on its listing, checkout page, order confirmation, or applicable seller terms. The seller shown for the order may be responsible for fulfilment and the first review of a request. Nothing in this policy removes a consumer remedy required by applicable law.

Physical-Product Returns

Where a physical product is eligible for return, the return window and conditions shown on the listing apply. Unless a different period is shown, request a return within 7 days after delivery. For a change-of-mind return, the product should normally be unused, in resalable condition, and complete with original packaging, tags, manuals, accessories, and included items.

• Wrong, damaged, defective, deficient, materially misdescribed, or incomplete products should be reported as soon as reasonably possible with photographs or other evidence.
• Do not send a product back until the return request and return address or pickup instructions are confirmed.
• Return shipping responsibility and any applicable cost will be shown on the listing, checkout, or return instructions.
• Seller-specific return conditions may apply, but they do not override mandatory consumer rights.

Possible Exclusions

Unless defective, incorrectly supplied, or otherwise protected by law, some items may not be returnable, including personalized or made-to-order items, opened hygiene or intimate products, opened consumables, perishable goods, products damaged through customer misuse, and items whose seal was opened where the listing clearly disclosed the restriction. Digital downloads, activated licences, and completed services may also be non-returnable after access, download, activation, or completion, subject to the offer and applicable law.

Digital Products, Services and Subscriptions

Digital products and licences are generally eligible for a refund only where the listing or law permits it, or where the item is not delivered, is materially defective, or is materially different from its description. Report a technical problem before requesting a refund so we can try to correct it. A subscription may be cancelled for future renewal using the method shown at purchase; cancellation does not automatically refund a billing period that has already started unless the offer or applicable law provides otherwise.

Return Process

1. Contact us through the Contact Us page or email info@dremart.com as soon as possible.
2. Provide the order ID, product or service name, reason, and photographs or other evidence when relevant.
3. Wait for approval, pickup instructions, a return address, or troubleshooting steps before sending anything back.
4. Keep the courier receipt or other proof of return until the request is complete.

Refunds

After a return is received and approved, an eligible refund will normally be initiated to the original payment method within 7 business days. The payment provider or bank may take additional time to display the credit. For an approved COD refund, we may request verified bank or UPI details.

Failed, Refused, or Damaged Delivery

If a package arrives visibly damaged, follow the courier’s instructions and contact us promptly. If delivery fails because the address is incomplete, the recipient is unavailable, or delivery is refused, the seller or carrier may return the package and any refund or reshipment will be handled under the order’s terms and law.

Seller and Legal Rights

For marketplace or custom-domain orders, the applicable seller may set lawful product-specific conditions and may handle inspection, replacement, warranty, or fulfilment. Dremart may assist with communication and payment records. Nothing here limits rights relating to defective, deficient, spurious, late, or misdescribed goods or services under applicable law.