Shipping Policy

Delivery Zones

Delivery locations depend on the product, seller, courier, and serviceable pincode. The locations available for a particular order are shown at checkout. A custom-domain store or independent seller may have different delivery zones.

Delivery Time

The listing or checkout will show the estimated processing and delivery period for the item. Any displayed estimate, including 5–12 working days where offered, is not a guarantee and may vary with seller handling time, stock, destination, courier conditions, customs, weather, and events outside reasonable control.

Shipping Charges

Shipping, handling, expedited-delivery, and other fulfilment charges are shown before you place the order. Shipping may be free for selected products, locations, sellers, campaigns, or order values; it is not automatically free for every order unless checkout says so.

Order Tracking

If tracking is available, the tracking number or status will appear in the order page or through the carrier or seller. Click the “Track Order” option in the menu or order page when it is available.

We may not send tracking links by SMS or WhatsApp. Use the order page or a carrier link shown in your confirmed order, and be cautious of payment requests from unexpected numbers or links.

Order Processing

Processing begins after payment confirmation or, for eligible COD orders, after order confirmation. The applicable listing or order confirmation will show the expected handling period. A 24–48 hour period applies only where it is stated for that order.

Need Help?

For any delivery or shipping-related queries, visit our Contact Us or email us at info@dremart.com.

Address Changes, Failed Delivery and Damage

Check your address before placing the order. Contact us quickly if an address correction is needed; changes may not be possible after dispatch. If delivery fails because the recipient is unavailable, the address is incomplete, or delivery is refused, the package may be returned to the seller and any refund or reshipment will follow the order and Return & Refund Policy. Report visible damage, missing items, or an incorrect product promptly and keep the packaging and delivery evidence.

Seller Responsibility

For marketplace and custom-domain orders, the applicable seller may control dispatch, carrier choice, tracking, and fulfilment. Dremart may facilitate the order, payment, and support. The seller’s listing and your order confirmation control where they provide more specific shipping information, subject to mandatory consumer rights.