Terms & Conditions

1. Acceptance of These Terms

These Terms & Conditions (“Terms”) govern your access to and use of www.dremart.com, its subdomains, applications, browser extensions, custom-domain services, stores, digital tools, Web3 utilities, and related services (collectively, the “Services”), operated by Dremart Online Services d/b/a Dremart (“Dremart,” “we,” “our,” or “us”). By accessing or using the Services, placing an order, creating an account, or operating a store, you agree to these Terms and the policies linked from them. If you do not agree, do not use the Services.

2. Dremart Services and Marketplace Role

Dremart provides digital products, online and browser-based tools, subscriptions, seller and storefront features, custom-domain services, and non-custodial Web3 utilities. Depending on the listing and storefront, an offering may be a digital product, licence, service, subscription, or physical good. Dremart may sell an offering directly or provide technology that enables an independent seller to offer it.

The listing, checkout page, order confirmation, or seller information identifies the applicable offering and may include additional terms. For an independent seller’s offering, the seller is responsible for the description, legality, quality, fulfilment, warranties, support, and required disclosures, while Dremart may facilitate hosting, discovery, communications, or payment. Nothing in these Terms excludes rights that cannot lawfully be excluded.

3. Eligibility and Accounts

You must be at least 18 years old and legally capable of entering into a binding contract to make purchases, operate a store, use paid business services, or conduct Web3 transactions. You must provide accurate and current information, keep login credentials confidential, and promptly notify us of suspected unauthorized access. You are responsible for activity conducted through your account unless applicable law provides otherwise. We may require identity, business, tax, domain-control, or payment verification where reasonably necessary.

4. Digital Products, Tools and User Content

• A purchase of a digital product generally grants a limited, non-exclusive, non-transferable licence for the uses stated on its listing; ownership and intellectual-property rights are not transferred unless expressly stated.
• You may not redistribute, resell, sublicense, publicly share, remove rights notices from, or reverse engineer paid content or software except when the listing or applicable law permits it.
• Free and browser-based tools are provided for lawful use. Browser compatibility, processing time, output format, quality, and available features may vary by device.
• You retain ownership of text, images, audio, video, listings, and other content you submit. You grant Dremart a limited, worldwide licence to host, process, reproduce, format, and display that content only as reasonably needed to operate, secure, promote your public listing, or provide the requested Service.
• You confirm that you own or have all permissions needed for submitted content and its intended use, including image, music, voice, trademark, publicity, and privacy rights.
• You are responsible for reviewing generated or converted output before publishing or relying on it. Dremart does not guarantee that output is error-free, unique, suitable for a particular purpose, or free from third-party claims.

5. Sellers and Custom-Domain Stores

A seller or custom-domain store operator must provide truthful business and listing information, possess all required rights, registrations, licences, and tax documentation, and comply with consumer, advertising, product-safety, intellectual-property, data-protection, and other applicable laws.

• Listings must accurately describe price, taxes, material features, compatibility, licence terms, fulfilment, shipping, return eligibility, and known limitations.
• Sellers may not offer unlawful, unsafe, counterfeit, misleading, infringing, stolen, regulated without authorization, or otherwise prohibited goods, services, or content.
• Sellers must fulfil accepted orders, provide reasonable customer support, and honor mandatory refunds, replacements, warranties, and other consumer rights.
• Sellers may use customer information only to fulfil orders, provide support, meet legal obligations, and for other purposes for which they have a valid legal basis.
• Custom domains, third-party integrations, certificates, DNS, email, and external services remain subject to their providers’ availability and terms.

6. Prices, Orders and Payments

Prices, currencies, taxes, fees, billing periods, and included features are shown on the relevant listing or checkout page. Prices and availability may change before an order is accepted. Placing an order is an offer to purchase; an order is accepted when we or the applicable seller confirms it or provides the purchased item or service. We may reject or cancel an order for an evident pricing error, unavailability, suspected fraud, legal restriction, or payment failure, with a refund of amounts collected for the cancelled portion.

Payments may be processed by PayU (payu.in) or another provider identified at checkout. By paying, you authorize the applicable charges and agree to the payment provider’s terms. You are responsible for applicable taxes, bank fees, blockchain network fees, and other clearly disclosed charges.

7. Subscriptions

If a Service is sold as a subscription, its price, billing interval, included features, renewal terms, and cancellation method will be disclosed before purchase. Where automatic renewal is offered and permitted, you authorize recurring charges until cancellation. Cancellation stops future renewal but does not ordinarily refund an already-started billing period unless the offer, our refund policy, or applicable law says otherwise. We will give legally required notice of material price or renewal changes.

8. Physical Goods, Shipping and Delivery

Where a Dremart or seller storefront offers physical goods, the listing or checkout will identify available locations, estimated dispatch or delivery times, shipping charges, and relevant restrictions. Estimates are not guarantees. Delivery may be affected by stock, address accuracy, carrier operations, customs, weather, or events outside reasonable control. The applicable seller remains responsible for fulfilment and mandatory consumer remedies unless Dremart is expressly identified as the seller.

9. Returns, Cancellations and Refunds

Return, cancellation, replacement, and refund eligibility may differ for digital downloads, activated licences, completed services, subscriptions, and physical goods. Review the applicable listing and our Return & Refund Policy before purchase. No policy limits a refund, replacement, cancellation, or other remedy required by applicable law. Approved refunds are generally sent to the original payment method, subject to provider processing times.

10. Commissions and Seller Payouts

If a store or referral program provides commissions, the applicable rate, eligibility conditions, validation period, minimum payout, and schedule may be shown in the seller dashboard or program terms. Dremart may withhold, adjust, or reverse commissions connected with refunds, chargebacks, duplicate attribution, fraud, prohibited self-referrals, cancelled orders, or Terms violations. Sellers are responsible for invoices, tax reporting, GST, and other obligations applicable to their earnings.

11. Web3 and Cryptocurrency Tools

Dremart may provide non-custodial tools to connect compatible wallets, create wallets or tokens, swap or bridge supported assets, and send blockchain transactions. Transactions are initiated by you and generally require approval in your wallet.

• Verify the network, wallet address, token contract, amount, recipient, route, permissions, and fees before approval.
• Protect passwords, private keys, recovery phrases, and seed phrases. Dremart support will not ask you to send them.
• Some wallet functions may process sensitive wallet material locally on your device. Never use a tool if its displayed security notice does not match your expectations.
• Blockchain transactions may be public, permanent, and irreversible. Dremart cannot reverse a confirmed transaction or recover assets sent incorrectly.
• Smart contracts, tokens, bridges, liquidity pools, wallets, RPC providers, and networks are third-party or decentralized systems and may fail, change, be exploited, or become unavailable.
• Prices and transaction outcomes are volatile. Dremart provides no financial, investment, legal, or tax advice and does not guarantee profit, value, liquidity, or completion.
• You may use Web3 features only where lawful and are responsible for taxes, sanctions, reporting, licensing, and other obligations applicable to you.

12. Acceptable Use

You may not use the Services to violate law or another person’s rights; distribute malware or harmful code; deceive, impersonate, phish, spam, manipulate reviews, or generate invalid advertising interactions; bypass access, payment, usage, or security controls; probe or disrupt systems; scrape or automate access in a manner that burdens the Services; launder funds or conceal unlawful proceeds; or create, upload, sell, or promote prohibited, infringing, exploitative, or harmful material. Dremart may investigate suspected violations and cooperate with lawful requests.

13. Intellectual Property and Complaints

The Dremart name, logos, site design, software, documentation, and Dremart-created content are owned by Dremart or its licensors and protected by applicable law. Except for the limited right to use the Services under these Terms, no rights are granted to you. If you believe content on the Services infringes your intellectual-property or other legal rights, email us with your contact details, the protected work or right, the challenged material and its location, and a good-faith explanation of your claim.

14. Third-Party Services and Advertising

The Services may contain advertisements or links to independent sellers, payment services, wallet providers, blockchains, APIs, websites, or applications. Dremart does not control and is not responsible for independent third-party content, availability, security, products, or practices. Your use of them is governed by their terms. Advertising does not necessarily constitute Dremart’s endorsement. Please review our Privacy Policy for information about advertising cookies and data practices.

15. Suspension and Termination

You may stop using the Services at any time. Dremart may restrict, suspend, or terminate access; remove listings or content; hold a transaction for review; or take other proportionate action where reasonably necessary for security, fraud prevention, legal compliance, non-payment, prolonged inactivity, material breach, or protection of users and the Services. Where reasonable and lawful, we will provide notice and an opportunity to address the issue. Termination does not erase payment, tax, refund, licence, confidentiality, intellectual-property, dispute, or liability obligations that by their nature survive.

16. Service Availability and Disclaimers

To the maximum extent permitted by law, the Services are provided on an “as is” and “as available” basis. We do not guarantee uninterrupted availability, compatibility with every device or wallet, permanent storage, error-free output, seller performance, earnings, advertising revenue, search ranking, domain availability, or any particular commercial result. We may maintain, modify, discontinue, or replace features, but this does not affect rights already earned under an accepted order or rights that cannot legally be waived.

17. Limitation of Liability

To the maximum extent permitted by law, Dremart and its personnel will not be liable for indirect, incidental, special, exemplary, or consequential loss, or loss of profit, revenue, goodwill, data, opportunity, digital assets, or anticipated savings arising from the Services. To the maximum extent permitted by law, Dremart’s aggregate liability for a claim will not exceed the greater of the amount you paid directly to Dremart for the Service giving rise to the claim during the twelve months before the event or INR 1,000. These limits do not apply where liability cannot legally be excluded or limited, including applicable consumer rights or liability caused by fraud or wilful misconduct.

18. Your Responsibility for Claims

To the extent permitted by law, a seller, store operator, or business user will defend and indemnify Dremart against third-party claims, losses, and reasonable costs arising from that user’s listings, submitted content, products, fulfilment, customer-data use, legal violations, or material breach of these Terms. This section does not require a consumer to indemnify Dremart for ordinary personal use.

19. Changes to the Services or Terms

We may update these Terms to reflect changes in law, features, risks, or business operations. We will post the revised version with a new “Last updated” date and provide additional notice when legally required. Changes apply prospectively from their effective date. If you do not agree to revised Terms, stop using the affected Services and cancel any renewable Service before its next renewal.

20. Governing Law and Disputes

These Terms are governed by the laws of India. Subject to any mandatory consumer forum or jurisdiction available under applicable law, courts in Hyderabad, Telangana will have jurisdiction over disputes. Before filing a claim, please contact us and allow a reasonable opportunity to resolve it informally.

21. General Terms

If a provision is held unenforceable, it will be limited or removed only to the minimum extent necessary and the remaining provisions will continue. A failure to enforce a provision is not a waiver. You may not transfer your account or these Terms without our consent; Dremart may transfer these Terms as part of a lawful reorganization, merger, financing, or sale of the relevant business. These Terms, the Privacy Policy, Return & Refund Policy, listing terms, and any expressly incorporated service-specific terms form the agreement for your use of the Services.

22. Contact and Grievances

For questions, support, complaints, or legal notices, contact:

Dremart Online Services d/b/a Dremart
GSTIN: 36BCLPR5823G1ZA
Business location: Hyderabad, Telangana, India – 500083
Email: info@dremart.com
Website: www.dremart.com

Please include your name, order or account reference where relevant, the nature of the issue, and the resolution requested so we can review it promptly. We will acknowledge and address consumer grievances within the periods required by applicable law.